Service Support

Attaching importance to product safety and standardizing the maintenance of equipment maintain a good operating condition of the equipment and avoid unnecessary risks. Based on different site conditions and methods, ZT-PACK provides customized maintenance programs for customers and implement preventive maintenance measures on a regular basis to optimize costs and maintain the sustainable and stable operation of equipment.

Comprehensive Repair & Maintenance Program Support

ZT-PACK’s service engineers participate in the processes of customer’s production and equipment maintenance in stages, carefully study the operation quality and problems of the customer equipment, evaluate the equipment objectively and neutrally, and provide reasonable and detailed analysis reports and optimization suggestions.

Field Inspection

Inspection

Regular inspections can help you plan the maintenance of your equipment in a targeted manner and be ready to respond to emergencies. Service engineers evaluate the status of your machine against the ZT-PACK’s technical standards and this will save you precious time in advance and avoid the impact of your production schedule due to unplanned downtime.

Overhaul

Long-term operation of machine will cause wearing or abnormal conditions of wearing parts. ZT-PACK will help you replace all worn parts and components to ensure the stable and sustainable operation of equipment.

With the continuous innovation and development of equipment and the application of new technologies and new functions, ZT-PACK will help you keep pace with the technological innovations for your equipment and strive to keep your equipment up-to-date so that you can achieve higher efficiency and lower energy consumption.

Measures for Customers’ Benefits：

The most valuable equipment upgrade program

The latest technology equipment updating proposal

ZT-PACK’s service engineers participate in the processes of customer’s production and equipment maintenance in stages, carefully study the operation quality and problems of the customer equipment, evaluate the equipment objectively and neutrally, and provide reasonable and detailed analysis reports and optimization suggestions.ZT-PACK’s service engineers provide technical consultation and on-site troubleshooting for customers around the clock. For difficult issues, we will organize experts to diagnose the cause of the malfunction. Global remote services can be achieved through remote operation and maintenance systems. We will quickly respond to each of your service needs and handle them in a timely manner.

For each customer’s equipment model, three-level spare parts inventory management is implemented based on the versatility of spare parts, the difference in customization, and the impact of component problems on equipment operation: factory inventory of common parts, customer inventory of custom parts, and supplier inventory of important parts. Through predictive inventory preparation, we can proactively prepare spare parts for maintenance and repair of equipment to minimize unplanned downtime. ZT-PACK will be dedicated to helping each customer make a reasonable inventory plan for spare parts.

Remote Operation and Maintenance

Through the cooperation between equipment technology, sensing technology, software and real-time communication technology, the integrated management of equipment is formed between the user’s factory and ZT-PACK to the equipment.

Obtain conclusive equipment operating data from all relevant links.

Analyze the running quality of equipment according to big data

Take preventive interventions in time according to the abnormal situation of remote monitoring equipment.

Operation Monitoring Module is responsible for real-time monitoring of the entire line of data, and of the status of each single equipment. Through the monitoring screen, users can learn about some important parameters of each equipment: production speed, production quantity, operating status, production parameters, and loss of some equipment. Users can also view the real-time alarm of the equipment so that they can quickly grasp the operation of stand-alone equipment and conduct centralized management and reasonable allocation of resources.

Energy Management Module comprehensively collects energy consumption data (electricity, water, air, etc.) of the production line, so that the energy consumption of the entire plant will not be overlooked, providing a strong basis for refined management through a visual figure.

Intelligent Maintenance Module reminds the customer of the number of parts to be maintained in each single equipment by setting the pre-maintenance reminder cycle, so that the enterprise can prepare the inventory of the spare parts in advance. Operators will be reminded that the equipment needs to be maintained so that to maximize the life cycle of the equipment and save unnecessary waste for users.

Report Center Module can provide production data reports, alarm reports, energy consumption reports, maintenance management reports, and OEE reports according to customers’ requirements for designing report format.

Administrators can remotely access reports and data directly from the system through the browser of a computer or mobile phone to stay informed factory conditions.

Training System

ZT-PACK is committed to providing its customers with a comprehensive technical training program for their personnel. Through training, operators’ correct performance can be guaranteed, maintenance quality can be improved, and operators’ ability to handle failures can be enhanced to minimize the downtime and improve the working efficiency of equipment.